Shipping Policy

Last updated: October 21, 2026

 

Thank you for shopping with Terpeneers! Every Terpeneers item is made to order just for you, then printed, packed and shipped by our production partners, Printful and Ninja POD. This policy explains where we ship, what it costs and how long it takes. It forms part of our Terms of Service.

1. Processing Time
Most orders take 2–5 business days to produce before they ship. Business days are Monday to Friday, excluding U.S. federal holidays. Processing begins once your payment is confirmed. During holidays, peak seasons and promotions, processing may take longer.

2. Delivery Time
Delivery times below include production and shipping:

• United States: most orders arrive within 5–9 business days.
• Canada and all international destinations: most orders arrive within 7–25 business days, depending on the destination and customs processing.

All delivery times are estimates and are not guaranteed. We are not responsible for delays caused by carriers, customs, weather or other events outside our control.

3. Shipping Delays
If we learn that your order cannot ship within the processing time stated above, we will notify you by email with a revised estimate. You may then choose to wait for your order or cancel it for a full refund of the affected items. If you don’t respond, we will treat that as agreement to the new estimate, except where the law requires otherwise.

4. Shipping Rates

United States

• Standard Shipping: $4.90 for orders under 5 lbs; $19.90 for orders of 5–70 lbs
• Ninja POD items: $7.95
• Free Standard Shipping on U.S. orders of $150 or more

Canada

• Flat rate of $12.69 for most items (Ninja POD items: $12.99)

Europe & United Kingdom (all 27 European Union countries and the UK)

• $7.00 for orders under 1 lb; $12.99 for 1–3 lbs; $19.99 for 3–70 lbs

Rest of the World (Australia, Hong Kong, Israel, Japan, Malaysia, New Zealand, Norway, Singapore, South Korea, Switzerland and the United Arab Emirates)

• $16.99 for orders under 1 lb; $27.99 for 1–3 lbs; $39.99 for 3–70 lbs

Oversized items
Backpacks, pillows, bags and sherpa jackets ship at their own flat rate, shown at checkout, and are not included in free-shipping offers.

The rate shown at checkout when you place your order is the rate that applies. Shipping rates may change at any time.

5. Where We Ship
We ship to the destinations listed in Section 4. Availability can vary by product: Ninja POD items ship to the United States and Canada only, and oversized items are not available in every country. If an item can’t ship to your address, checkout will let you know. We cannot ship to countries or persons subject to U.S. sanctions or embargoes.

6. Multiple Packages
Because our products are made by different partners and facilities, orders with several items may ship in separate packages and arrive on different days. You’ll receive tracking for each package. Items from different partners may also carry separate shipping charges, which are shown at checkout.

7. Customs, Duties and Taxes
Orders shipped outside the United States, including to Canada, may be subject to import duties, taxes (such as VAT or GST/HST) and brokerage fees charged by your country. These charges are your responsibility and are not included in our prices or shipping rates. If you refuse a package or fail to pay these charges, we cannot refund your order or the shipping charges, except where the law requires otherwise.

8. Shipping Address
You are responsible for entering a complete and accurate shipping address at checkout. If you need to correct it, contact us immediately at info@terpeneers.com; because production starts quickly, we may not be able to make changes. We are not responsible for orders delivered to an incorrect or incomplete address that you provided. If a package is returned to us because of an address error, a failed delivery or an unclaimed package, we can reship it once you pay the new shipping charge. Some carriers cannot deliver to P.O. boxes or military (APO/FPO) addresses; if your address can’t be served, we’ll contact you.

9. Order Tracking
Once your order ships, you’ll receive a confirmation email with a tracking number. Tracking may take 24–48 hours to update after shipment.

10. Risk of Loss and Delivered Packages
Ownership and risk of loss pass to you when your order is handed to the carrier. Once tracking shows your package as delivered, we are not responsible for packages that are lost or stolen after delivery. If your package shows as delivered but you can’t find it, please check with neighbors and your building’s mailroom, and contact the carrier. We’ll help by providing your order and tracking information for any carrier claim.

11. Lost Orders
If your order hasn’t arrived and tracking hasn’t shown it as delivered, contact us within 14 days of the estimated delivery date. We’ll open an investigation with the carrier on your behalf and let you know the outcome. Claims made after this deadline may not be eligible for assistance.

12. Damaged, Defective or Wrong Items
If your order arrives damaged, defective, misprinted or isn’t the item you ordered, contact us within 14 days of delivery with your order number and clear photos of the item, its label, and the shipping package and label. We’ll send a free replacement or the correct item as described in our Refund Policy.

13. Your Legal Rights
Nothing in this policy limits any rights you have under the consumer protection laws of the place where you live. If you’re in the European Union or the United Kingdom, your right to cancel within 14 days of receiving your order is described in our Refund Policy.

14. Contact Us
Questions about shipping? Email info@terpeneers.com with your order number. We reply within 48 hours, Monday to Friday.

Terpeneers LLC · Brooklyn, NY, United States