Terms of Service

 

Last updated: October 21, 2026

 

PLEASE READ THESE TERMS CAREFULLY. SECTION 21 CONTAINS A BINDING ARBITRATION AGREEMENT AND CLASS ACTION WAIVER THAT AFFECT HOW DISPUTES ARE RESOLVED. YOU MAY OPT OUT AS DESCRIBED IN SECTION 21.

These Terms of Service (“Terms”) are an agreement between you and Terpeneers LLC (“Terpeneers,” “we,” “us” or “our”), a company based in Brooklyn, New York. They govern your use of our website, online store, content, communications and any products or services we offer (together, the “Services”). By visiting the Services, creating an account or placing an order, you agree to these Terms and to the policies they reference, including our Privacy Policy, Refund Policy and Shipping Policy (together, our “Policies”). If you don’t agree, please don’t use the Services.

1. Eligibility and Accounts
You must be at least the age of majority where you live to use the Services or place an order. By using the Services, you confirm that you meet this requirement and that you have the legal capacity to enter into these Terms. If you create an account, you are responsible for keeping your login details secure and for all activity under your account. Tell us right away at info@terpeneers.com if you believe your account has been accessed without permission. You may not transfer, sell or share your account.

2. Our Products
Our products are made to order and printed, packed and shipped by our production partners. We work to display our products accurately, but colors and appearance may vary depending on your screen and device settings, and small variations in color, print placement and sizing are normal for individually printed items. Product images are for illustration. We don’t warrant that products will meet your expectations or appear exactly as shown, except as stated in our Refund Policy. We may change product descriptions, discontinue products, or limit quantities for any person, household, region or order at any time.

3. Cannabis-Related Content
Terpeneers is an apparel and accessories brand. We do not sell cannabis, THC, CBD, terpene products or any controlled substance. Some of our content, including our educational series, discusses cannabis and terpenes for general informational and entertainment purposes only. It is not medical, legal or professional advice, and it does not encourage or endorse illegal activity. Cannabis laws vary by location, and you are solely responsible for complying with the laws that apply to you. Always consult a qualified professional before making health-related decisions.

4. Production and Fulfillment Partners
Our products are produced and fulfilled by independent production partners, including Printful and Ninja POD. Your purchase is a contract with Terpeneers only, not with our partners, so please bring any questions or issues about your order to us. Our partners are not parties to these Terms and have no obligations to you under them.

5. Orders and Acceptance
When you place an order, you are making an offer to buy. An order confirmation email confirms that we received your order; it does not mean we’ve accepted it. Your order is accepted only when we ship it or otherwise confirm acceptance. We may refuse, limit or cancel any order at our discretion, including orders that appear fraudulent, are placed by resellers, contain pricing or product errors, or cannot be fulfilled. If we cancel an order after you’ve been charged, we’ll refund the amount charged for the cancelled items. Because production begins shortly after you order, orders cannot be cancelled by you once placed, except as described in our Refund Policy or as required by law. You confirm that your purchases are for personal or household use and not for resale.

6. Prices, Payment and Taxes
Prices are listed in U.S. dollars unless otherwise shown and may change at any time without notice. The price charged will be the price in effect when you place your order. Prices don’t include taxes, shipping, duties or import charges unless stated. We collect sales tax where required by law, and you’re responsible for any customs duties, import taxes or fees charged by your country. You authorize us and our payment processors to charge your payment method for the full amount of your order. You confirm that you’re authorized to use the payment method you provide, that your payment information is accurate, and that you’ll pay all charges you incur.

7. Errors and Inaccuracies
Despite our efforts, the Services may contain errors in pricing, product descriptions, availability, promotions, shipping charges or delivery times. We may correct errors, update information and cancel any affected orders at any time, including after you’ve placed an order, without liability to you. If an item was listed at an incorrect price, we may cancel the order and refund you, even if your order was confirmed.

8. Promotions and Discount Codes
Promotions, discount codes and offers are subject to any terms stated with them and may be changed or ended at any time. Unless stated otherwise, discount codes are limited to one use per customer, cannot be combined with other offers, have no cash value, and cannot be applied to past orders. We may cancel orders or void discounts that we reasonably believe involve abuse, fraud, multiple accounts or resale.

9. Shipping, Title and Risk of Loss
Delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by carriers, customs, weather or other events outside our control. Title to and risk of loss for products pass to you when we deliver them to the carrier. Our Shipping Policy explains how we help with lost orders. You are responsible for providing a complete and accurate shipping address.

10. Refunds, Replacements and Cancellations
All sales are final, and change-of-mind returns and refunds are not accepted. Defective, damaged, misprinted and wrong items must be reported within 14 days of delivery, and lost orders within 14 days of the estimated delivery date. Customers in the European Union and the United Kingdom have a statutory right to cancel within 14 days of receiving their order. Full details are in our Refund Policy, which forms part of these Terms.

11. Chargebacks
If you have a problem with an order, you agree to contact us first so we can try to resolve it. If you file a chargeback or payment dispute for an order that was delivered as described, we may provide our order, production, delivery and communication records to your payment provider, and we may suspend your account and decline future orders.

12. Intellectual Property
The Services and all their content, including our name, logos, trademarks, designs, artwork, characters, text, images, graphics, video and audio, and their selection and arrangement, are owned by Terpeneers or its licensors and protected by U.S. and international intellectual property laws. You may use the Services only for your personal, non-commercial use. You may not copy, reproduce, distribute, modify, create derivative works from, publicly display, sell or otherwise use any of our content or designs without our prior written permission. Buying a product does not give you any right to reproduce its design. All rights not expressly granted are reserved. Shopify’s and our partners’ names and marks belong to them.

13. Copyright Complaints
We respect the intellectual property rights of others. If you believe content on the Services infringes your copyright, email info@terpeneers.com with the subject line “Copyright Notice” and include: your contact information; a description of the copyrighted work; the location of the allegedly infringing material; a statement that you have a good-faith belief the use is not authorized; a statement, under penalty of perjury, that your notice is accurate and that you are the owner or authorized to act for the owner; and your physical or electronic signature. We may remove content and terminate the accounts of repeat infringers.

14. Reviews and Feedback
If you post or send reviews, comments, photos, ideas or other content (“Feedback”), you grant us a perpetual, irrevocable, worldwide, royalty-free, sublicensable license to use, reproduce, modify, publish, distribute and display it, together with the name you submit it under, in any medium and for any purpose, including marketing, without compensation to you. You confirm that you own or have the right to share your Feedback, that it is truthful, that you’ve disclosed any compensation or incentive you received for it, and that it doesn’t violate anyone’s rights or any law. We may, but are not required to, monitor, edit or remove Feedback, and we are not responsible for Feedback posted by you or others.

15. Prohibited Uses
You may use the Services only for lawful purposes and in accordance with these Terms. You may not: violate any law; infringe our or anyone else’s intellectual property or other rights; harass, threaten, defame or harm anyone; submit false or misleading information; impersonate any person or business; send spam; upload viruses or malicious code; copy, scrape, resell or exploit any part of the Services; collect or track other people’s personal information; interfere with the security or operation of the Services; place fraudulent orders or abuse promotions; or use robots, scrapers, AI tools or other automated means to access the Services except as permitted in Section 16. We may suspend or terminate your access at any time if you violate these Terms.

16. Automated Agents
“Agent” means any software or service that acts autonomously or semi-autonomously on behalf of a person or business without direct supervision. An Agent may access or interact with the Services only if, at all times, it: (i) identifies itself in every HTTP/HTTPS request by including “Agent/[agent name]” in its user agent string; (ii) does not conceal that it is an Agent, including by mimicking human behavior or completing or circumventing CAPTCHAs or other human-verification measures; (iii) responds truthfully if asked whether it is a human or a computer; and (iv) does not circumvent any measure we use to block, limit or control Agents. We may restrict or block any Agent at any time, and no Agent may access the Services after we have asked it to stop.

17. Third-Party Services and Links
The Services may include tools, content or links provided by third parties, including Shopify, payment processors, carriers and social media platforms. We don’t control them and are not responsible for their content, products, services or practices. Your use of them is at your own risk and subject to their own terms and policies.

18. Our Relationship with Shopify
Our store is powered by Shopify, but all sales are made directly between you and Terpeneers. Shopify is not responsible for any aspect of your purchase, including any injury, damage or loss resulting from products you buy, and you release Shopify and its affiliates from all claims, damages and liabilities arising from or related to your purchases from Terpeneers.

19. Disclaimer of Warranties
TO THE FULLEST EXTENT PERMITTED BY LAW, EXCEPT AS EXPRESSLY STATED IN OUR REFUND POLICY, THE SERVICES AND ALL PRODUCTS ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, DURABILITY OR NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, SECURE OR ERROR-FREE, OR THAT ANY CONTENT IS ACCURATE, COMPLETE OR CURRENT. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, SO SOME OF THESE EXCLUSIONS MAY NOT APPLY TO YOU.

20. Limitation of Liability
TO THE FULLEST EXTENT PERMITTED BY LAW: (A) TERPENEERS, ITS OWNERS, MEMBERS, MANAGERS, EMPLOYEES, AGENTS, PRODUCTION PARTNERS, SERVICE PROVIDERS AND LICENSORS, AND SHOPIFY AND ITS AFFILIATES, WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA OR GOODWILL, ARISING FROM OR RELATED TO THE SERVICES, ANY PRODUCT OR THESE TERMS, WHETHER BASED ON CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY OR ANY OTHER THEORY, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES; AND (B) OUR TOTAL LIABILITY FOR ALL CLAIMS ARISING FROM OR RELATED TO THE SERVICES, ANY PRODUCT OR THESE TERMS WILL NOT EXCEED THE GREATER OF THE AMOUNT YOU PAID US FOR THE PRODUCT GIVING RISE TO THE CLAIM OR ONE HUNDRED U.S. DOLLARS (US$100). THESE LIMITATIONS APPLY EVEN IF A REMEDY FAILS OF ITS ESSENTIAL PURPOSE.

21. Dispute Resolution, Binding Arbitration and Class Action Waiver
Informal resolution first. Before starting any formal proceeding, you agree to email info@terpeneers.com with a description of your dispute and the relief you seek, and to try in good faith to resolve it with us for at least 30 days.

Binding arbitration. If we can’t resolve the dispute informally, you and Terpeneers agree that any dispute, claim or controversy arising from or relating to these Terms, the Services or any product will be resolved by final and binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules, rather than in court. The arbitration will be conducted in English, and you may choose to have it held by video conference or in the county where you live. The arbitrator may award the same individual relief a court could, consistent with these Terms. The Federal Arbitration Act governs this section.

Exceptions. Either of us may bring an individual claim in small claims court if it qualifies, and either of us may seek relief in court to stop infringement or misuse of intellectual property.

Class action waiver. YOU AND TERPENEERS AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS, COLLECTIVE OR REPRESENTATIVE PROCEEDING. If this waiver is found unenforceable for any claim, that claim will be decided in court, not in arbitration.

Your right to opt out. You may opt out of this arbitration agreement by emailing info@terpeneers.com, with the subject line “Arbitration Opt-Out,” within 30 days of first accepting these Terms. Include your name, email address and a clear statement that you are opting out. Opting out will not affect any other part of these Terms.

Time limit. To the extent permitted by law, any claim must be brought within one (1) year after it arises, or it is permanently barred.

22. Indemnification
You agree to defend, indemnify and hold harmless Terpeneers, its owners, members, managers, employees, agents, production partners, service providers and licensors, and Shopify and its affiliates, from any claims, losses, damages, liabilities, costs and expenses, including reasonable attorneys’ fees, arising from (a) your breach of these Terms or our Policies, (b) your violation of any law or the rights of any third party, (c) your Feedback, or (d) your misuse of the Services or any product. We may assume control of the defense of any such claim at your expense, and you agree to cooperate with us.

23. Governing Law and Venue
These Terms and any dispute arising from or relating to them, the Services or any product are governed by the laws of the State of New York and applicable U.S. federal law, without regard to conflict-of-law rules. Subject to Section 21, any claim not subject to arbitration will be brought exclusively in the state or federal courts located in Kings County, New York, and you and Terpeneers consent to the personal jurisdiction and venue of those courts. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

24. Consumers Outside the United States
If you are a consumer living in the European Union, the United Kingdom, Australia, Canada or another country with mandatory consumer protection laws, nothing in these Terms, including Sections 19 through 23, limits any rights you have under those laws that cannot be waived by contract. Where those laws require it, you may bring claims in the courts of the country where you live.

25. Force Majeure
We are not liable for any delay or failure to perform caused by events beyond our reasonable control, including natural disasters, pandemics, government actions, labor disputes, carrier or supplier failures, internet or utility outages, or failures by our production partners.

26. Electronic Communications
By using the Services, you agree to receive communications from us electronically, including by email and through notices on the Services. You agree that all agreements, notices and other communications we provide electronically satisfy any legal requirement that they be in writing.

27. Termination
We may suspend or terminate your access to the Services at any time, for any reason, without notice. You remain responsible for any amounts owed before termination. Sections 3, 7, 11 through 14, and 19 through 29, and any other provisions that by their nature should survive, will survive termination.

28. Changes to These Terms
We may update these Terms from time to time by posting the revised version on this page and updating the “Last updated” date. Material changes will take effect as stated in the notice and will not apply to orders placed before the change, or to any dispute arising before the change unless you agree otherwise. Your continued use of the Services after changes take effect means you accept the updated Terms.

29. General
These Terms and our Policies are the entire agreement between you and Terpeneers regarding the Services and replace any prior agreements. If any provision is found unenforceable, it will be enforced to the maximum extent permitted and the remaining provisions will remain in full effect. Our failure to enforce any right or provision is not a waiver. You may not assign or transfer these Terms without our written consent; we may assign them without restriction. Headings are for convenience only. These Terms are written in English, and if any translation is provided, the English version controls to the extent permitted by law.

30. Contact Us
Questions about these Terms? Email info@terpeneers.com. Our postal address is listed in our Legal Notice.

Terpeneers LLC · Brooklyn, NY, United States